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Frequently Asked Questions

Frequently Asked Questions

Why should I choose Carleasing-online?

We have over 30 years combined experience in the vehicle supply and finance industry so we understand the needs and requirements of our customers.  Our business focuses on 3 key elements: Price, Products and Service.  Our experience enables us to supply vehicles at highly competitive prices regardless of the make and model you're looking for.  Our service is really what sets us apart from the competition.  Our aim is to ensure your car buying experience is as enjoyable and hassle free as possible.

Where are the cars supplied from?

All of our cars are supplied from UK franchised dealers and are supplied with to full UK specification with a full UK warranty.  The price includes VAT, Road fund licence and registration fee.

What is a pre-registered car?

Occasionally we can obtain better discounts on pre-registered cars which will result in a lower cost to the customer.  Cars are provided with delivery mileage only and to full UK specification with the appropriate manufactures warranty.

How long will take to get my car delivered?

Delivery times vary significantly between makes and models.  You will be informed of the approximate delivery date at point of order and updated regularly throughout the order process.  It is important to note that delivery times on new vehicles often change and unfortunately this is out-with our control.

Where do I take my new car for services or repairs?

You will be able to use your vehicle serviced or repaired at any Manufacturer approved garage.  Cars do not need to be serviced at the same dealer they were bought from.

How long is my warranty

Your car is supplied to full UK specification including a full manufacturer's warranty.  Although warranties vary between manufacturers, most are for 3 years or 60,000 miles, whichever is sooner.  Other manufacturers have increased the warranty to unlimited mileage or 3 years and some have even introduced a 5 year warranty.

Who insures the car?

Pricing does not include any element of personal or business insurance.  It is the customer's responsibility to ensure adequate vehicle insurance is in place.

Who pays for Road Fund Licence?

The first years road fund licence will be included on all finance products.  Subsequent years may be included as part of your finance agreement depending on the type of finance you have opted for.

Who pays for servicing?

If you have opted to take a maintenance contract as part of your finance agreement, then servicing is included within your monthly payments.  If however, you haven't opted for this package, you will need to pay for servicing as and when required according to manufacturer guidelines.

The Process

Leasing a car from us couldn't be easier:

  • 1. Once you have the quote that you are happy with, we will complete a finance application with you.
  • 2. We apply for credit with the most competitive of our many finance providers.
  • 3. Once the credit is approved, we send across an order form for you to check the colour, specification, and any extras on the vehicle, once happy, sign and send it back to us.
  • 4. Car is ordered
  • 5. Whilst on order, we will update you when/if anything changes
  • 6. Finance documentation is sent out to you (usually when we have a registration/chassis number for the car but also can be before this). You check it all over and sign and return as instructed
  • 7. Delivery is arranged
  • 8. Car is delivered straight to the door!

At the end of the contract you have nothing further to pay and are free to walk away and start leasing another brand new car.  Of course the car needs to be returned in a condition that is expected of a car of that age and mileage - any damage outside of fair wear and tear will be charged back to you. 

No purchasing or disposal hassles. No depreciation concerns and best of all, you can drive a brand new car for much less than you thought!

 
© Mercury Vehicle Solutions Ltd. Copyright 2015. Images are for illustration only.

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Car Leasing Online is a trading style of Mercury Vehicle Solutions Ltd, Registered Office: B1 Stanlaw Abbey Business Centre, Dover Drive, Cheshire, CH65 9BF.

Registered in England No: 6876840, Mercury Vehicle Solutions Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority (FCA) for credit broking activities.
Our registration number is 654819.