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Terms & Conditions

These terms and conditions cover the provision of vehicle supply services (including associated financial products) by Carleasing-online.   These terms and conditions should be read in conjunction with the terms and conditions of any agreement from a vehicle supplier and/or finance provider.  These terms do not affect or restrict the statutory rights of a consumer. 
Any correspondence relating to these terms and conditions should be sent to Car leasing online, Stanlaw Abbey Business Centre, Dover Drive Ellesmere Port, Cheshire, CH65 9BF.

1. Our Service 

Carleasing-online acts as a broker in the supply of motor vehicles and related financial products for both personal and business users (customers). 
Our service is to source cars via our carefully selected network of dealers and utilise a panel of finance providers in order to provide an appropriate method of funding for the vehicle selected. We do not have a relationship with all of the finance companies in the market but partner with carefully selected finance companies that we feel are able to offer competitive pricing and a high level of service to the customers we introduce to them.  Where we introduce customers to one of our finance partners, we may be paid a commission for doing so.

Any financial contract entered in to will be between you the customer and the finance provider.  As such the customer is advised to read the finance providers terms and conditions relating to your vehicle.

2. Vehicle Warranty 

All vehicles will be supplied from UK franchised dealers and as such will be provided with a full UK manufacturer’s warranty relative to the vehicle purchased.

3. Orders 

When you place an order you will be requested to sign a vehicle order form.  This will contain the full vehicle specification including make, model, colour choices and optional extras.   It is the customer’s responsibility to ensure the details on the order form are correct and correspond exactly with the vehicle requested.  Carleasing-online accepts no responsibility for order forms being incorrect and subsequently accepts no responsibility for incorrect vehicle orders as a result of an incorrect order form.

If the vehicle that you wish to purchase is no longer available or not available within a time scale acceptable to you, then we will contact you to advise of suitable alternatives. If you decide not to proceed with the order at this point, you may cancel without any financial penalty.

4. Delivery Times 

When you place an order you will be advised of an approximate delivery date.  This should be taken as an indication only and not an exact date.  Delivery of the vehicle is outside the control of Carleasing-online and therefore we accept no responsibility for delivery dates being changed by the dealer or manufacturer.

Carleasing-online will not be held liable for any losses or damages arising from any delay in delivery

As Carleasing-online uses third party suppliers for vehicle procurement and delivery, we cannot be held responsible for the condition of the vehicle when it arrives. Customers are advised to inspect the vehicle thoroughly on arrival.

Third parties may drive or trailer the vehicle when delivered. This is outwith the control of Carleasing-online. Should you require a trailer delivery and the supplier does not provide it, we can arrange one at an additional cost.

5. Cancelled Orders 

If a customer decides to cancel an order for reasons deemed not to be as a result of the actions of Carleasing-online then the customer will be liable for a cancellation charge from the supplying dealer and costs reasonably incurred by Carleasing-online. Cancellation charges vary depending on the vehicle order and manufacturer.

6. Website 

All information and pricing contained in the website is correct at time of publication and whilst Carleasing-online endeavour to maintain content and prices to reflect 100% accuracy, we cannot be held responsible for any technical errors or omissions.  In addition, Carleasing-online will not be responsible for incorrect pricing as a result of a change in pricing by the supplying dealer, manufacturer or finance company.

All images are for demonstration purposes only and may not reflect the exact vehicle being offered.

The Company reserves the right to alter, delete or add content (including pricing) to the Website without notification.

7. Pricing 

All prices quoted are provided by third parties and therefore Carleasing-online cannot be held responsible for any errors or omissions.

Any prices that we quote include a minimum of 12 months road fund licence, vehicle registration fee and delivery to a UK mainland address.

Any prices quoted are subject to acceptance and confirmation by the dealer and finance company where appropriate.

8. Insurance 

Pricing does not include any element of personal or business insurance and it is the customer’s responsibility to ensure adequate vehicle insurance is in place.  Carleasing-online advise personal customers to check with their insurance company that cover will be provided for a vehicle that is not registered to you the customer directly, prior to placing an order.

Carleasing-online will not be liable or responsible for any charges made to you the customer for cancellation of an order due to lack of adequate insurance cover being in place at time of delivery.

9. Finance 

All quotations are subject to availability. Please note any quotation supplied by us is subject to acceptance by the underwriters of the finance company concerned.  All quotes are subject to change and Carleasing-online reserve the right to alter quotes without notice.

Carleasing-online will not be held liable for any losses or damages as a result of customers (either personal or business) that have been refused credit by the appropriate underwriters.

Personal finance agreements have cooling off periods during which time the customer has the right to cancel.  Vehicles will not be delivered before the end of the cooling off period.

10. Limitation of Liability 

Carleasing-online work closely with dealers and finance providers to ensure they provide the same high level of service to our customers as we do.  As such, we only utilise the services of dealers and finance companies who have agreed to our service level agreement and maintain these standards throughout the contract with the customer

However, in view of our responsibilities as a vehicle supply and finance broker, Carleasing-online will not be held liable for any losses arising as a result of any service provided by a third party be it either the dealer or finance company.  
In addition, Carleasing-online do not accept liability for any faults or defects with the vehicle supplied.

11. Governing Law and Jurisdiction 

These Terms and Conditions are implemented and governed by English Law and will be subject to the exclusive jurisdiction of the English Court.

12. Copyright 

The materials and content of the website may not be copied, re-produced or distributed without the prior written consent of Carleasing-online.

13. Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will not email you in the future unless you have given us your consent.

The information we collect will only be used by Carleasing-online. Every time we email you we will give you the chance to refuse any such emails in the future.

The type of information we will collect about you includes: your name, address, telephone number, email address etc

This information is collected when you enter your name, address and/or email address on the site. We will never collect sensitive information about you without your explicit consent.

We will endeavour to keep the information we hold about you up to date. You can check the information that we hold about you by emailing us at the email address provided below. If there are any inaccuracies please let us know and we will correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology such as "cookie" to monitor users of this site, such as which areas of the site you most or least often use and how often you use the website. A "cookie" is a piece of data stored on the user's hard drive containing information about the user, it is not linked to any of your personal information on our site. It may be possible for you to modify your browser to prevent this happening and you may still be able to use our site.

If you have any questions/comments about privacy, you should email us at sales@carleasing-online .co.uk

 

14. Complaint handling

It is the aim of Car Leasing Online to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
email: sales@carleasing-online.co.uk
calling us on 0845 652 2687
or write to us at Unit B1 Stanlaw Abbey Business Centre, Dover Drive, Ellesmere Port, Cheshire, CH65 9BF

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address below

 

15. Trading Name

Carleasing-online is a trading name of Mercury Vehicle Solutions Ltd. Registered Office: Stanlaw Abbey Business Centre, Dover Drive, Cheshire, CH65 9BF.  Registered in England No: 6876840.

 
© Mercury Vehicle Solutions Ltd. Copyright 2015. Images are for illustration only.

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Car Leasing Online is a trading style of Mercury Vehicle Solutions Ltd, Registered Office: B1 Stanlaw Abbey Business Centre, Dover Drive, Cheshire, CH65 9BF.

Registered in England No: 6876840, Mercury Vehicle Solutions Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority (FCA) for credit broking activities.
Our registration number is 654819.